Until the latest acquisition by Salesforce, known as Demandware, Salesforce Commerce Cloud is utilized by big global retail brands. But, have you ever thought about whether it’s the right eCommerce solution for your business?
Today, we are here to put forward the significance and features of Salesforce Commerce Cloud before you.
Let’s get started.
Table of Contents
What is Salesforce Commerce Cloud?
A highly scalable, and cloud-based software-as-a-service (SaaS) eCommerce solution, Salesforce Commerce Cloud provides exceptional functionality and features crafted and refined over the years to offer a highly optimized eCommerce experience.
By providing eCommerce as a SaaS solution, Commerce Cloud frees the business owner from handling a technical roadmap or finding out how to stay competitive when it’s the turn of best eCommerce features.
The logic behind is that Salesforce Commerce Cloud is evolving continuously and refining its functionality and features to maintain the speed with fast customization within the eCommerce sector, so that business owners may get the out-of-the-box feature set.
Is Salesforce Commerce Cloud Best for Your Business?
Salesforce Commerce Cloud targets the retailers and brands that need top-class B2C functionality within a sole solution. The solution is a fascinating option for B2C retailers and consumer brands.
Salesforce Commerce Cloud empowers the purchasing experience for customers with the help of robust communication tools embracing mobile devices, websites, social media platforms, and many online stores. It develops a reliable and gripping purchasing experience for the users, this is appreciated widely for its precision reliability.
What are the Advantageous Features of Commerce Cloud?
- Dedicated B2C Setup
You can smoothly handle and enhance the customer experience for your customers by offering them a rapid, safer, and interactive set of ways for trading. The financial transactions that are carried through Business-to-Consumer (B2C) channels can be handled, accounted for, looked after, and verified effectively by both ends.
B2C commerce has been great assistance when you need to uplift Merchandising and Marketing, Localization & Commerce Storefront, and Multi-Site Management. Once the customers reach you, it’s possible that they would need to talk with you frequently.
To meet their basic requirement to communicate with the brands and their sellers, the Salesforce Commerce Cloud solutions will make sure that the required provisions are crafted and your clients hold a smooth interaction with you whenever the requirement emerges.
- Best Order Management
A successful business is strong with the theory of perfect order management tips. The mechanism of Order Management offered to you by Salesforce Commerce Cloud highlights the requirement of the enterprises to take care of its accounts of returns and exchanges, consumers, orders, offered products, and promotions across the platforms that are employed for the commercial outreach.
This platform assists you to handle your trading by the needs of your customers precisely. Some of the highly applauding functionalities of Order Management are Distributed Order Management, Enterprise Inventory, Customer Service, Store Fulfilment, and Complete Order Data. Salesforce Commerce Cloud permits you to perform even the most complicated cross-channel transactions with reliability and ease.
- Productive Einstein AI Setup
There are various benefits of developing a Salesforce Einstein Ai app for your enterprise. This setup will help you in understanding the needs of your clients more purposely. You can simply anticipate the behavior of your customers and their needs after setting the Einstein features up.
The products that your clients are recommended with can be much related to their interests. The products that are sorted in the search results of your customers can be listed profitably with the assistance of Einstein Predictive Sort by Salesforce Commerce Cloud.
Also, it improves the customer experience by assisting them in exploring your products. Their search processes will be controlled by Einstein Search Dictionaries and Commerce Insights. Such features will develop an enhanced user-friendly experience for your clients.
- Well-Organized B2B Setup
Get benefits by an ultimate Business-to-Business commerce setup that will help you in the making of eCommerce storefronts that are meaningfully crafted to fulfil your business needs. The eCommerce storefronts will hold great importance for your enterprise while buying heavily from many businesses that are listed online.
Salesforce Commerce Cloud will assist you in easing various operations, like many complicated calculations that incorporate conversion of taxes, evaluation of tax, and more. Commerce Cloud assists you in automating features and making the business, friendly for you.
- Customized eCommerce Solutions
Salesforce Consulting firms know the importance of having an eCommerce solution that is only crafted to suit the business purpose. Every enterprise holds its own set of important challenges and requirements.
The customizable Salesforce Commerce Cloud services will emerge with the most related solutions that suit the best for the company’s growth and increase your sales.
- ChatBot Integration for Rapid Interaction
The enterprise is mostly visited by the users that are required to communicate with them urgently. The absence of interaction options can affect the reputation of a company. To master the challenge, Einstein ChatBot can help you in reverting to the queries of your clients and assist you in prioritizing them while attending each question and replying to them with satisfying reverts.
Einstein ChatBot strengthens the support service and makes trading the best experience for your customers. It will also enrich your commercial application with responsive conduct of interaction.
- Important Salesforce Commerce Cloud Integration
We can integrate the Salesforce Commerce Cloud solution with other top Salesforce Clouds embracing Sales Cloud, Marketing Cloud, and Service Cloud also.
This empowers and enhances your business by assisting you in learning the outlooks of its trading effectively. Such Clouds will assist your enterprise grow and attain your business targets.
What are the Benefits of Implementing Salesforce Commerce Cloud?
Let’s just check out what are the benefits of Salesforce Commerce Cloud implementation:
- Smooth User Interface
The procedure of Commerce Cloud may look complicated as it includes various confusing aspects, but you will feel relaxed to know that it offers a great UI that is simple to learn. It encloses the detail that is not important for a common user without any technical knowledge that incorporates the working procedure of the Commerce Cloud.
- Constant Innovative Strategy
Commerce Cloud helps in avoiding common issues that emerge in the starting phases of a newly started business. You can beat those challenges with ease with perfect Commerce Cloud solutions that are crafted only by following your business and its requirements.
- Swift Execution
With the help of the latest technologies and tools of Commerce Cloud, the websites launching and execution of the beneficial promotions are made very rapid and easier to implement. The Salesforce development firm takes care of the significance of the commercial actors of the enterprises with a collection of strategic contrivances and tactics. The company assists in finding an approach that helps your business.
Final Opinion
So, start working on Commerce Cloud adoption to get the benefits of exclusive B2C and B2B ecommerce solutions and take your business to new heights. Explore, create, and append the business opportunities with the assistance of Salesforce Commerce.
